Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (encrypted)
• Payment information (processed by Stripe)

Usage Information

We automatically collect:

• Session data and interaction logs
• Device and browser information
• IP address and approximate location
• Feature usage patterns

Content You Provide

When you use our service, we process:

• Ideas and concepts you submit for transformation
• Feedback and responses during the process
• Preferences and settings you configure

2. How We Use Your Information

We use your information to:

• Provide and improve our AI-powered transformation service
• Process payments and manage your account
• Send important service notifications
• Respond to your support requests
• Analyze usage patterns to improve the platform
• Comply with legal obligations

3. AI Processing and Your Ideas

Our AI agents process your ideas to:

• Generate strategic narratives and business analysis
• Create brand identities and marketing materials
• Produce financial models and competitive analysis

We may use anonymized, aggregated data to improve our AI systems, but this data cannot be traced back to you or your specific ideas.

4. Data Sharing

We do not sell your personal information. We share data only with:

• Service Providers: Companies that help us operate (payment processing, cloud hosting, analytics). They are bound by confidentiality agreements.
• AI Model Providers: We use third-party AI services (Anthropic) to power our agents. Your content is processed but not stored by these providers.
• Legal Requirements: When required by law, court order, or government request.

5. Data Security

We protect your data through:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure cloud infrastructure with redundancy

While we implement industry-standard security measures, no system is completely secure. Please use strong passwords and protect your account credentials.

6. Data Retention

• Account Data: Retained while your account is active and for 30 days after deletion
• Session Data: Retained for the lifetime of your account
• Generated Content: Retained for the lifetime of your account
• Payment Records: Retained for 7 years for tax and legal compliance

7. Your Rights

To exercise these rights, visit your Settings page or contact our privacy team.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Analyze how you use our platform

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Children's Privacy

StoryLab is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a minor, please contact us immediately.

11. International Data Transfers

Your data may be processed in countries outside your home country, including the United States. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform. The "Last updated" date at the top indicates when the policy was last revised.

13. Contact Us

For privacy-related questions or concerns:

Email: privacy@storylab.ai

Or use the contact form in our Help Center.